5 hard truths about working in social media

by Antonia on March 16, 2011

I knew I wanted to work in social media for quite a while before I actually started my job. I envisioned what a social media job would entail and quite liked what I came up with. A combination of creativity, people & strategy. And while, yes, a social media job does in fact combine all of these things the reality and my vision are worlds apart. (Yes, I do love my job nonetheless.)

When people find out how I went from jobless to employed, they usually ask me what they should do to find a job in social media. And while many of them have a lot of passion and natural talent, there are just as many who are a bit too dreamy and haven’t really thought about their choice. I was dreamy, but I did actually think my decision through. At the same time, however, I jumped into the unknown because no-one told me what the reality looks like, which is precisely why I’m going to tell you some tough truths about working in social media.

Social media by itself doesn’t work!

I don’t work for a social media firm. I work for a PR consultancy, which has expanded into the digital sector. But the traditional stuff is still all there. It didn’t disappear and social is an addition to everything that’s been going on for years. My background isn’t in PR so you can imagine that it’s not always easy. I want and need to learn how PR works. From scratch. And that’s just it. Social media is never JUST social media. You’ll have to learn many things that you may not necessarily be interested in to make it work for your company or clients.

The job will follow you home!

Social media is constant. And while you may know that, you really don’t until you work in social media. People don’t stop talking when you leave the office at 6. In fact, that’s usually when they start talking. You have to learn how to deal with time differences, constant monitoring and engaging. If you are anything like me you’ll have a tough time ignoring your beeping phone or the constant stream of Emails. You’ll keep thinking about strategies, updates, monitoring etc after you leave the office at night.

Social media equals a sh*t load of research!

Before you do anything remotely connected to social media, you’ll do a lot of reading. A lot of googling. A lot of combing through directories and statistics followed by a whole lot more reading. And once you are done with all the reading, you start to analyse what you just read which then, somewhere down the line, evolves into a strategy. Then eventually, you’ll put the strategy into practice which, again, is followed by a lot of research and analysis. Until you start over.

Working in social media isn’t just fun and games!

Social media is SOO much fun, you say? Well it is, until it isn’t. You have to think a lot. Especially about wording. The way you say things in your private life may not be right for your client/company. You’ll have to adapt your writing style. Your way of thinking. And *actually* do some work. It’s not just about playing around on Facebook all day. It’s rather the complete opposite.

You need to stay on the ball!

Social media evolves. Constantly. You can’t afford to miss out on these developments because they may be good for your client. How do you do that? Through reading. As you can see, there’s a pattern.

This post isn’t meant as a discouragement to anyone who wants to work in social media. It should rather help you evaluate your decision and make it easier to decide whether it’s right for you. There’s no shame in it being wrong for you. Not everyone is made for it. It’s always better to find out sooner rather than later. ;)

BTW, have you become a fan of SocialGlitz on Facebook yet?

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Yes - the work never stops. Like blogging it becomes a 24 hour job. You think, eat, sleep, and dream the blog. But if it's a subject you love, then it no longer becomes work. You have to make sure you take breaks though, and go outside and live a little. http://www.Offgrid-Living.com Can you really make a living with a blog ? http://www.YA-Blog.com

Agree. Even I find that I need to log in periodically to keep on top of all the information that keeps flowing in. Although I enjoy it, sometimes I have to consciously switch off from online to switch on offline. Like the point about being conscious of the way you write- will implement. Thanks!

Great little insight and I'm still happy you got your SM job in London!! :)

Thanks Catty! You are the sweetest! :) x

"The work will follow you home."

... And on vacation, and to bed, and to dinner ...... Well you get the point!

This post sure hits home Antonia! Great job!

Mark, very glad you like it. Compliments from you mean a lot ;)

Haha! I FEEL your pain! My friends think that I "don't have a real job" ( Whatever! Try running a business and 15 campaigns!) because I'm "playing on Facebook all day". It is a fun way to channel obsessions, I suppose. The good/bad of it is that you can be very mobile (yippeee!) but it never leaves you! We've recently implemented a policy of reading emails only 4 times/day. It helps tremendously. I'd highly recommend it for minimizing distractions. DO you ever feel like there are so many blogs/tweets/posts/softwar/logins that you can NEVER keep up with it all? Please tell me I'm not the only one! Love it still though...

Angela, I agree. The mobility of SM is great but also quite annoying at times as it NEVER leaves your side. Ever. I'd really love to know how the policy of reading your Emails 4 times a day is working out for you? Would you be interested in writing a post about that for me? :)

Antonia,

Thanks for the offer, but I don't think it would even add up to 300 words! Basically, I check my email first thing in the AM, around lunch, around 2 or 3, then again around 5pm. It keeps me from gettting distracted, drawn into tangents, etc. Plus, I find that I read SO MUCH less of it. When you read a whole batch at a time, the silly things seem superfluous and you just delete/unsubscribe to them more readily. It has given me back at least an hour per day! An hour goes a long way! It was a tip given to me in a business seminar and I'm happy to have utilized it. Sometimes advice IS worth taking!

I loved your line "social media is fun until it isn't". It's true, it's 100% fun when you do it, well, for fun, but when you make a job out of it you are bound to see that percent lower. If you're lucky, it will stay around the 80s, but if you take things the wrong way you'll sink down.
My advice is, when and if you feel overwhelmed, to stop for a minute and analyze the situation with objective eyes (if possible at all), to understand if you're indeed facing a problem/breakdown or just exaggerating something that will solve itself with just some little more time and patience.
I saw lots of "bad moments", and while sometimes there's a real problem behind them, some other times it's just about taking things the very wrong way.

I agree. The hardest part about having a job even remotely connected to social media is knowing when to log out. Because eventually you have to. But you do get hooked on the buzz and then the challenge is to let go. But still, when you count the pros and cons, I wouldn't want to go back to old times either. So many things are easier, funnier and less complicated this way.

Nora, I agree. I can't imagine myself in a different job at the moment but to be honest, you just never know. I'm still trying to figure out how to best unplug because that's one of the most difficult tasks but I'm getting there. Slowly. :)

I think that's probably a stage that we all go through, sometimes in a continuous circle. It takes discipline to unplug from the social web when you're carrying it around in your pocket in the form of your smartphone. I've been through it more than once, Antonia: spending too much time plugged in and not enough in the real world.

But the real challenge isn't to literally unplug, it's to turn your brain off and 'be present' with your friends/family. The answer (well, MY answer) is to turn off alerts on my mobile for tweets, emails etc when I know I've done all I can/should do in a day. If something really IS urgent, someone will call you. But it gives me the time I need to get away. It does me good (I think).

And, um, good luck...!

Paul, I usually don't take my phone out when I'm out with friends. I put it on silent and look at it when I go home. I don't like the fact that my smartphone is taking me away from real life. :) And thanks, I need all the luck I can get hehe

You're preaching to the choir with me--I'm glad to see someone else blogging about the reality of social media jobs. While it's fun to be "on the cutting edge" it's a ton of work and it is definitely hard to stay motivated at times. Just as you say, the constant need to be always learning, reading, scanning, interacting, etc...it's draining. Couple that with also having to be the constant cheerleader, selling people who aren't sold on social media yet, and I'm telling you, it's exhausting. I love my job but I admit there are times when I kind of wish I could go back to writing and editing. But then I remind myself how bored I'd be ;)

Maggie, I hear you. It sometimes is super exhausting when your phone keeps beeping and the Emails keep coming in. I think one of the hardest jobs us social media people have to do is learn how to truly unplug to win some balance back. :)

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